Terms & Conditions

1. General Information

This website serves as an informational platform for our building materials and services. We do not process payments or accept orders directly through the website. All enquiries and orders must be made via phone, WhatsApp, or email using the contact details provided.

By using this website, you agree to the following terms and conditions. If you do not accept them, please do not use our website.

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2. Purpose of the Website

Our website is not an e-commerce platform. It is intended for browsing our range of products and learning how to place an order. All sales are arranged personally and confirmed via direct communication with our team.

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3. Placing an Order

You may place an order through:

• Phone (call the numbers listed on the website)

• WhatsApp (send your order or enquiry)

• Email (send us your list or request)

All orders are subject to confirmation, including availability, delivery timing, and payment terms. No order is considered final until explicitly confirmed by a member of our team.

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4. Product Information

We strive to keep our website content up to date. However, product availability, pricing, and descriptions may vary. Images are for illustrative purposes only. Please contact us directly to verify any specific product details before making a decision.

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5. Payments

All payment methods and terms are agreed upon during the order confirmation process. We do not accept payments via the website.

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6. Delivery

We offer delivery services across London and surrounding areas. Delivery availability, charges, and timeframes are discussed and confirmed with each order individually.

If you require delivery beyond our standard zones, we’re always happy to arrange it — just let us know.

Many of our regular clients know we also supply and deliver materials that may not be listed on the website. We’re always open to special requests and will gladly provide tailored quotes or availability details upon enquiry.

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7. Returns & Refunds

Returns are accepted only in the following situations:

• The goods are faulty or damaged on arrival

• The wrong items were delivered due to our error

All issues must be reported within 14 days of delivery. We do not accept returns for:

• Used, opened, or damaged items

• Cut-to-size or made-to-order materials

• Installed or modified goods

All returns must be approved by our team prior to being sent back.

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8. Feedback & Notices

We welcome all feedback, suggestions, or issues via Testimonials or Email. If you have comments regarding our service or website content, please don’t hesitate to contact us.

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9. Intellectual Property

All images, text, and website content are the property of our company or used under licence. You may not copy, distribute, or reuse any part of this website without written permission.

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10. Limitation of Liability

We shall not be liable for any indirect or consequential loss, loss of profit, or damages arising from delayed or incomplete delivery, errors on the website, or use of the products sold unless required by law.

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11. Force Majeure

We are not responsible for delays or failure to perform due to events beyond our control, including but not limited to natural disasters, transport disruption, labour strikes, or supplier failure.

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12. Governing Law

Our relationship with you shall be governed by and construed in accordance with English law, and shall be subject to the non-exclusive jurisdiction of the English courts.